The APP gets no Internet connection APP log in Register problem

I just got a brand new 70mai 1s. I'm trying to setup it through the APP but it's impossible to register/log in because the APP does not recognize the phone's internet connection. Everything elese gets the connection ok, but not the 70mai APP. I tried this on Android and iPhone (wifi and mobile data connection) an I always get "Network not available. Check your network". What could it be?

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    Does this happen when the recorder is on or off?
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    4 Months+
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