My Dash Camp Pro does not mount securely to the GPS module. I continually have to press down on the camera for it to make connection. I have sent an email to support but received no response. How do I get this resolved?

最后于 2019-8-5 被70mai编辑 ,原因:
New Post (16)
  • 70mai 2019-5-31
    0 Quote 2Floor
    We're so sorry about this situation. Please contact your seller to replace GPS. If you need any help, please contact us again.
    2019-5-31
  • 0 Quote 3Floor
    I was one of the backers from the Indiegogo campaign so I guess you are the seller.
    2019-5-31
  • 70mai 2019-6-5
    0 Quote 4Floor
    M-DRV_1520551152630 I was one of the backers from the Indiegogo campaign so I guess you are the seller.
    Please provide your contribution ID.
    2019-6-5
  • 0 Quote 5Floor
    My contribution ID is 2922
    2019-6-6
  • Pavol Kišš 2019-6-8
    0 Quote 6Floor
    I experience same loose fit CAM to GPS module. Not big problem for now.  
    2019-6-8
  • 0 Quote 7Floor
    I am experiencing the same thing, ADAS will not work until I press down the camera
    2019-6-9
  • 0 Quote 8Floor
    It has been 2 weeks since I responded with the contribution ID and I have not heard anything.
    2019-6-20
  • azuanmuda 2019-6-22
    0 Quote 9Floor
    I’am also facing same problem. 
    2019-6-22
  • 0 Quote 10Floor
    Same problem here
    2019-6-22
  • nexon dash cam 2019-6-22
    0 Quote 11Floor
    This is a common problem and a design flaw. Connection does not secure via lock but rather totally depends on gravity when se slide it in the gps module. On a small bump though, it disconnects and you have to press down on it to secure it again. I have attached a spring running from roof till the dashcam so it keeps pushing it down as a temp solution to this.
    2019-6-22
  • 0 Quote 12Floor
    nexon dash cam This is a common problem and a design flaw. Connection does not secure via lock but rather totally d ...
    I put 3M silicone tape between GPS module and Dashcam.. problem solve... 
    2019-6-22
  • 0 Quote 13Floor

    I suffer from this issue quite often, contacted the seller, they offer a 5USD refund or sending the camera to them, which costs more than the Module.

    What can be done?

    I don't want to glue it...

    Appreciate if 70mai can support.

    I have the pro version, with latest firmware.


    2019-9-20
  • 0 Quote 14Floor
    i have same problem.
    2019-9-21
  • 0 Quote 15Floor
    This is definitely a design problem, the attachment to the GPS module is not robust, and is missing a latch.
    As a temporary fix one can use transparent tape and apply it on the camera rails, this will thicken it and will add more pressure on the pins.
    70mai needs to fix the design and maybe replace the defective ones.
    2019-9-21
  • 0 Quote 16Floor

    I am one of the indiegogo backer, i bought 3 number of the 70mai Dash Cam Pro with GPS module and all have the same problem as well,so can concluded that it it material defect. 

    I already try to email the customer support at the first place, the feedback i got is already over the warranty period, feel disappointed to the GPS module. 

    8 Months+
  • 0 Quote 17Floor
    Having the same problem after 1 month usage. First problem is the helicopter noise, but was replaced by the seller. Now the GPS goes on & off by itself because of loose connection. This will be my first & last product from 70mai.
    2 Months+
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