My Dash Camp Pro does not mount securely to the GPS module. I continually have to press down on the camera for it to make connection. I have sent an email to support but received no response. How do I get this resolved?
This is a common problem and a design flaw. Connection does not secure via lock but rather totally depends on gravity when se slide it in the gps module. On a small bump though, it disconnects and you have to press down on it to secure it again. I have attached a spring running from roof till the dashcam so it keeps pushing it down as a temp solution to this.
This is definitely a design problem, the attachment to the GPS module is not robust, and is missing a latch. As a temporary fix one can use transparent tape and apply it on the camera rails, this will thicken it and will add more pressure on the pins. 70mai needs to fix the design and maybe replace the defective ones.
Having the same problem after 1 month usage. First problem is the helicopter noise, but was replaced by the seller. Now the GPS goes on & off by itself because of loose connection. This will be my first & last product from 70mai.